How to get higher quality reviews and effectively boost local search visibility
You can't overstate the power of reviews and local search visibility for a local business. Mastering this art can be a game-changer for small business owners and nonprofit leaders. But how do you encourage high-quality local reviews and boost your local search visibility ethically and sustainably?
You need actionable strategies for local SEO with reviews to reach your goal. It involves everything from optimizing your online presence to engaging with your customers meaningfully.
At the same time, it requires you to track your performance and gauge the effectiveness of your strategies. You can handle a lot with free SEO tools, including Google Analytics, but investing in advanced tools makes sense, too. Using the right tools, you can monitor reviews across different platforms, analyze them based on quantity and quality, and ensure NAP consistency for improved visibility.
But first, you have to learn how to cultivate a stellar online reputation that resonates with the values of your audience and the essence of your brand.
What is Local SEO and Local Search Visibility?
Search visibility is an essential key metric used in the modern marketing agency. It’s a measure that allows marketers to judge how well their optimization strategies work, and it factors in every possible keyword that might initiate a search inquiry, estimating the click-through rate for each one.
After you divide the total estimated number of people clicking on links by the total number of likely keyword results, you get a percentage score that shows how visible something is online. This score is just one of the many calculations used to determine how well something appears in local online searches.
On the other hand, local search visibility is a type of search engine optimization that helps local businesses rank higher on the results pages (SERPs) of local searches, particularly on Google. It raises the visibility of ‘bricks and mortar’ businesses so that local search engines with local search algorithms will find them. It gives the company a localized online presence using local ranking to order the results based on their proximity to the user.
Local SEO and reviews are essential for local business success. For many small businesses, local search engine optimization used with local reviews increased the number of physical visits.
And, good search visibility equates to cost-effective local search advertising, making it worthwhile to those involved in ethical marketing. Nonprofit organizations can benefit, too.
Local Business Reviews as a Ranking Factor for Local Search
To dominate local search algorithms, every business must consider various factors. For instance:
The reviews, since the performance of the SEO is heavily influenced by the frequency, consistency, quality, and quantity of reviews regardless of the online platform.
The quality of the information in a business’s Google Business Profile (GBP). A GBP significantly impacts how the pages will rank.
On-Page SEO. An essential feature that business owners should optimize for localized content with the most relevant geographic keywords
Backlinks. High-quality backlinks that have local relevance signal a business and its website’s perceived authority among its nearby peers.
NAP citations: Search engines favor sites that present their key information, name, address, and phone number (NAP) clearly and consistently.
User Behavior. User behavior is reflected in click-through rates, mobile clicks to calls, and check-ins – all factors used by Google to rank local search results.
Remember that the emphasis of each factor may differ among local businesses. That said, customer reviews remain essential, mainly because 94% of consumers avoid a brand based on a bad review.
Boosting Local Search Results with Quality Reviews
Reviews help Google understand the nature of a business, which then compares the page’s relevance to an individual search inquiry. A high number of positive reviews signals high levels of customer satisfaction and, hence, the business’s trustworthiness. This boosts its ranking in further searches.
It’s important to understand that reviews can be of different types. For instance:
First party - on the business’s website
Third-party - on sites such as Yelp
Directly on Google via their star rating system
Reviews are essential to local optimization and modern SEO strategies. They send signals about the quality of the content, the business, and its products and are key indicators of the customers’ experience. Along with considering the quality, quantity, and sentiment of their reviews, SEO teams should also consider the diversity and authority of the third-party sites they come from.
Sites with high local ratings from positive reviews across multiple platforms have a higher chance of discovery, increasing local search traffic. To be seen as consistent, businesses must work on all the ranking factors simultaneously, from tracking SERPs to earning fresh positive reviews. Using SEO software like SE Ranking can help create SEO strategies that raise visibility tailored to the needs of local organizations and small businesses.
Google Review for One Nine Design
Google Business Profile from seranking.com
SE Ranking can also assist in determining the volume of impressions received by a Google Business Profile from users in SERPs, contingent upon the type of search. For instance:
Remember, tracking the SEO is essential to identify elements of a strategy that performed well and those that didn’t and need adjustment. Tracking also facilitates informed decision-making for adaptable strategies. By relying on a quality SEO tool, local service providers can react to local events in real-time, developing their relationship with their customer base as they interact as local community members.
Discover Ways to Get Higher Quality Reviews for Local Search Marketing
The quality of reviews is essential and is something you can develop using the right strategies. For example:
1. Ask for feedback in person, via email, or social media. The aim is for the input to be meaningful to potential customers. Asking the right questions is, therefore, essential. The questions should suit the target audience, matching their interests and concerns.
2. Place physical reminders around your physical location. These reminders can be a ‘Review Us on Facebook’ type poster or a message on business cards or receipts. This is an excellent opportunity to use a QR code for customers to scan that takes them directly to your feedback page.
3. Make reviewing easy by providing a link shortcut through a Local Services Ads account or by including a basic star rating. Again, setting up a local search group on Facebook or simply starting a local search forum on your website can help users interact and simplify sharing feedback.
4. Use email marketing. Email marketing is an effective tool for boosting product reviews. Emails should:
include a clear call to action
target customers who have made recent purchases and those who have an active review history
be personalized and specific to the product
offer an incentive as motivation, such as a discount on their next purchase
Always respect the customer’s privacy and time, using sound judgment about how and when you follow up with those who do not respond.
5. Showcase reviews on your website homepage. The practice helps develop trust in the business and boosts your credibility and visibility online. The company can use reviews to demonstrate its values towards customers and highlight its ethos by responding to their concerns. According to BrightLocal, 79% of individuals were more likely to leave a positive review despite a negative experience if a resolution improved their overall experience.
6. Positive or negative, always respond to reviews. Quick, insightful responses contribute to a business’s online reputation. 74% of new customers will use a business because of their local business reviews. Google favors those who engage in customer feedback, and the engagement builds the brand image, helping your business stand out in results.
Key Takeaways
Local search visibility through reviews and local search marketing is essential for small businesses, nonprofits, and those committed to sustainable, ethical marketing. It increases visibility, levels the playing field with larger competitors, builds trust and transparency, and supports ethical marketing practices. Just be sure to use all available tools to achieve your marketing goals by focusing on local SEO and actively managing online reviews.